BOULEVARD FLOWERS TRADING L.L.C (“we”, “our”, “us”) operates www.tfb.ae, a UAE-based online flower store offering same-day and scheduled delivery services across the United Arab Emirates. This Delivery Policy outlines how we process, dispatch, and deliver all floral orders placed through our website.

Delivery Coverage

All deliveries are available within the United Arab Emirates only.
We currently do not offer international delivery outside the UAE.

Delivery Scheduling

Customers can select a preferred delivery date and time slot during checkout.
We make every effort to deliver within the selected time; however, orders placed after the daily cut-off time or during high-volume periods (such as holidays or peak seasons) may be scheduled for the next available delivery window.
A message box is available at checkout for customers to specify additional delivery instructions or special requests (e.g., building access, recipient details, delivery timing preferences).

Delivery Method and Handling

All deliveries are completed through our in-house delivery team or approved local courier partners to ensure the safe and timely handling of floral arrangements.
Each order is prepared fresh on the day of delivery, packaged in appropriate protective wrapping, and transported under temperature-controlled conditions wherever possible to maintain product freshness and quality.

Delivery Confirmation & Proof of Delivery

Upon successful delivery, our delivery staff will obtain a proof of delivery receipt signed and confirmed by the customer or recipient.
This receipt serves as final confirmation that the order was received in good condition.
In case the recipient is unavailable at the specified address, our team will attempt to contact the customer. If no response is received, the order may be left with a security guard, reception desk, or an authorized person at the delivery location, depending on customer instructions. Such deliveries are considered completed and fulfilled.

Delivery Fees
  • Local Delivery (Within UAE):
    Delivery fees are displayed at checkout and vary based on the destination area.
    In some cases, free delivery may apply for orders above a specified value or during promotional campaigns.
  • International Delivery:
    Not applicable. www.tfb.ae currently does not deliver outside the UAE.
Delivery Timelines

Typical delivery timelines are as follows:

  • Same-Day Delivery: Available for orders placed before the daily cut-off time (as indicated on the checkout page).
  • Next-Day Delivery: Orders placed after the cut-off time will be scheduled for next-day delivery.
  • Special Occasions or Peak Seasons: Delivery time may vary due to high demand; customers will be notified in advance if delays are expected.
Unsuccessful Deliveries

If the delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the delivery will be considered fulfilled, and no refund or redelivery will be issued.
Customers are responsible for ensuring that all delivery details provided during checkout are accurate and complete.

Delivery Exceptions

Deliveries may be delayed or rescheduled in case of unforeseen circumstances such as extreme weather, public holidays, road restrictions, or security regulations. In such cases, customers will be contacted immediately to arrange an alternative delivery time.

Customer Support

For inquiries or updates regarding your delivery, please contact our customer service team:

BOULEVARD FLOWERS TRADING L.L.C
Address: https://maps.app.goo.gl/7oUNgz6UrCoPYWSQ8
Phone: +971 50 688 3330
Email: info@tfb.ae
Website: www.tfb.ae

Policy Updates

This Delivery Policy may be modified or updated periodically to meet operational and regulatory requirements. Changes will take effect immediately upon posting on the website. Customers are encouraged to review this section regularly to stay informed.